The Product Development Agenda Blog

Over the next weeks and months you're going to be seeing a lot of discussion from Symphony about "Outcome Certainty".  So let's start out with a definition and talk about why we think it's an strategic direction for the Company and, more importantly, why we think it's a great idea for our clients.

What Does Outcome Certainty Mean?

Outcome Certainty is about getting the results you require to meet your business goals. It’s about achieving goals, driving innovation and bringing predictability to costs, schedules and quality of the outsourced software product engineering process. Traditional outsourcing revolved around contracting for inputs (resources, rates), but were abstracted from results. Outcome certainty puts the focus back where it belongs – on getting the work done.

At Symphony Services, we know that especially in the economic times that we're in, but really in any economy, results are the only real measure of success.  So we're trying to change the emphasis of our client engagements in the outsourced software product engineering market to focus on helping our clients achieve engineering outcomes tied to business objectives instead of simple resources and rates.

At Symphony Services, engineering outcome certainty means we stand behind the commitments we make, and the work we do. We are delivering what our clients need -- the predictability (costs, schedule, quality) required to execute on their business strategy. And we put our money where our mouth is. Our risk-reward partnership models and focus on metrics and transparency ensure complete alignment with your business and R&D objectives.

Like I said, you'll be hearing a lot more about outcome certainty from Symphony. So let me leave you with a few words about it from our CEO, Gordon Brooks.

Symphony Services CEO Gordon Brooks talks about the company's focus on "Engineering Outcome Certainty" -- that is aligning outsourced software product engineering contract with meeting clients' business objectives, rather than just contracting for resources and rates.